Portfolio Growth Officer

Requirements:
• Bachelor’s degree or HND in Business, Finance, Economics, Marketing or a related discipline.
• At least 3 years experience in relationship management, field sales, SME lending, portfolio management or financial services.
• Good understanding of merchant businesses, working-capital cycles, customer activation and repayment management.
• Demonstrated ability to diagnose customer problems, manage objections and convert opportunities into measurable commercial outcomes.
• Strong communication, negotiation, relationship-management and field-execution skills.
• Ability to use Excel, CRM systems and performance trackers accurately.
• Willingness to travel regularly and work across assigned commercial territories.
• Performance will be assessed through:
• Reactivation of zero-utilised and dormant merchants.
• First and repeat drawdown conversion.
• Sustainable growth in utilised balances and collected revenue.
• Repayment quality following reactivation.
• Speed and quality of blocker resolution.
• Reduction in repeated inactivity across the assigned portfolio.
• Accuracy of records, field productivity and compliance with approved controls.